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Empowering Efficiency
Transforming State Officials' Claim Management with Oracle Cloud Infrastructure
ORSERS Consulting services
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Discover how ORSERS Consulting, a trusted Oracle partner in Africa, collaborated with the Ministry of Finance in Senegal to deliver a high-value solution that revolutionized the management of state officials' claims. Leveraging Oracle Cloud Infrastructure (OCI), ORSERS Consulting implemented a comprehensive solution, named SAFY, which streamlined claim processing, enhanced transparency, and minimized response times.


Business Challenges

The Ministry of Finance in Senegal faced challenges in efficiently managing and addressing the claims submitted by state officials. These challenges included:


  • Inefficient Claim Management: The existing manual claim management process lacked transparency, efficiency, and proper tracking mechanisms, leading to delays and a lack of accountability.

  • Data Fragmentation: Critical claim-related information and supporting documents were scattered across multiple systems, making it difficult to access and retrieve relevant data promptly.

  • Limited Collaboration: The lack of a centralized platform hindered effective communication and collaboration between state officials and the claims management team, resulting in inefficiencies and delays.


Solution Overview

ORSERS Consulting, in collaboration with the Ministry of Finance, successfully deployed a comprehensive solution on OCI to address the aforementioned challenges. The solution, named SAFY, consisted of three key components:


  • Oracle Digital Assistant: A user-friendly interface utilized by state officials to create and track their claims. It serves as a robust ticket management system, providing transparency and facilitating efficient communication between officials and support agents.

  • Centralized Database using Autonomous Database: A secure and centralized database powered by Autonomous Database technology, designed to store and manage all claim-related data, including supporting documents provided by state officials.

  • Oracle APEX Application in OCI: An application developed using Oracle Application Express (APEX) within OCI, empowering the Ministry's claims management team to efficiently process, track, and communicate with claim initiators.


Value Delivered

By leveraging OCI and implementing SAFY, ORSERS Consulting enabled the Ministry of Finance to achieve significant business benefits, including:


  • Enhanced Efficiency: Streamlined claim processing, reduced response times, and improved overall efficiency in addressing state officials' claims.

  • Transparency and Accountability: Improved transparency throughout the claims management process, providing both state officials and management with visibility into claim status and progress.

  • Centralized Data Management: Consolidated and organized claim-related data within a centralized database, enabling quick access, retrieval, and analysis of information.

  • Seamless Collaboration: Facilitated effective collaboration and communication between state officials and the claims management team through a unified platform, promoting efficient resolution of claims.

By successfully delivering the SAFY solution on OCI, ORSERS Consulting reaffirms its expertise and capabilities in implementing cutting-edge Oracle technologies in Africa, driving digital transformation and efficiency across various sectors.

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