Support Services
At ORSERS Consulting, we are committed to providing excellent support to all our clients. Whether you have a question, need assistance with our services, or require technical support, our dedicated team is here to help.
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Contact Support
You can reach our support team through the following methods:
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Email: support@orsers.com
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Live Chat: Available during business hours (Monday to Friday, 5 AM to 6 PM GMT).
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Submit a Support Request
To submit a support request or report an issue, please fill out our Support Request Form. Once submitted, our team will get back to you as soon as possible.
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Frequently Asked Questions (FAQ)
Visit our FAQ page to find answers to the most commonly asked questions regarding our services and support processes.
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Service Level Agreement (SLA)
ORSERS Consulting offers different levels of support based on your service contract. The response times and resolution times vary depending on the priority of your issue:
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Critical Issues: Response within 1 hour
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High-Priority Issues: Response within 4 hours
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Low-Priority Issues: Response within 24 hours
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For more details, please refer to your service contract or contact us for further information.
Our Mission
To provide bespoke consulting services that empower business growth by driving the adoption of automated efficiencies and BI tools, creating a more flexible, agile, and proactive system infrastructure.
Our Vision
To be a leading international consultancy in Oracle-related applications, training, and fundamental digital efficiencies that create massive ROI success for our clients.
Our Philosophy
Everything about ORSERSConsulting is built on the adaptive needs of our clients. We love a good challenge because it allows our team to find innovative solutions to unique problems. The more we can rapidly deploy these solutions, the greater our word-of-mouth marketing grows among our past, current, and future clientele.
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For these reasons, we focus on delivering solutions that automate systems to boost productivity while lowering operational costs. This creates a fundamental competitive advantage for our clients and is the primary reason we have an ever-growing list of return and referral international business.
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ORSERS Consulting Values
Bespoke Knowledge
The only way to provide custom technology solutions to our clients is by harnessing the power of cutting-edge technology centered on Oracle resources that offer massive scalability.
Integrity
We create brand value in our consultancy by continuing to operate a business respected for its values by our international clients and business partners.
Trust
Reliability and transparency are crucial to our client relationships. Every new interaction is an opportunity to provide complete support, innovative solutions, and confidence in our future business relationship.
Pride in Our Work
It may seem old-fashioned, but we genuinely care about the quality of our craft. Being able to offer concierge service to our clients while respecting their unique company culture, infrastructure, and customer needs is what sets us apart from our competitors.